Customer Service Coordinator

Woking

£20,000 plus benefits inc Healthcare, Pension & Parking

40 hr week, 4 weekdays and Saturday (flexible day off during week)

An expanding distributor in Woking is looking for a Customer Service Coordinator to join a friendly team, coordinating service engineers to attend client sites.

Skills needed:-

• Previous experience in an office environment or call centre
• Excellent customer service skills
• MSOffice experience
• Good telephone manner

Duties:-

• Liaising with customers daily to manage incoming enquiries
• Booking into the system the service or call out for maintenance
• Scheduling Engineers for call outs and maintenance
• Managing annual maintenance agreements
• Liaise with engineering team to inform them of their work schedule and ensure they receive the necessary admin support
• Confirm details to clients by email/letter
• Update maintenance contracts
• Update system with call outs
• Clarify whether work will be carried out under warranty

The hours are 08:00 – 17:00 with 1 hour for lunch – 4 week days (flexible which week days) plus Saturday 08:00 – 15:30

In return the Company is offering a competitive salary with benefits of Healthcare, Death in Service, Pension, free parking, 20 days holiday increasing and a chance to work with a friendly outgoing team.