Are you looking to make a difference to people’s lives? We are looking for a Customer Service Specialist to do just that.

Fittleworth, first founded in 1984 out of a small family garage, is now one of the UK’s leading home dispensing companies. We pride ourselves on providing a personalised, trusted and dedicated first-class home delivery service to our clients catering to all stoma, continence and wound care appliance needs.

We are looking for a self-motivated and service driven professional to take on the role of Product Optimisation Coordinator. This enjoys eligibility to our bonus scheme, and is Monday to Friday, 08:45am - 17:15pm. The successful candidate will be responsible for growing and enhancing our client base by: 

• Completing a wide range of outbound phone activities 
• Promoting our range of services 
• Influencing retention and new patient referrals 
• Building relationships with new and existing clients and healthcare professionals 
• Identifying sources of new patient referrals 
• Working towards targets, and agreeing tactics with the line manager to source new business opportunities 
• Resolving client queries and utilising feedback
• Maintaining the accuracy and quality of client records in line with General Data Protection Regulations (GDPR)

About You:

• Excellent customer service skills with strong phone contact handling and active listening skills
• Sales experience / experience of selling a service (desirable) 
• Strong communication skills, an effective influencer and networker 
• A competitive mindset, highly motivated and proven record of achieving targets 
• Strong organisational and time management skills 
• Resilience and adaptable to change 
• A positive collaborator focused on continuous improvement 

As well as priding ourselves on the commitment we provide to our clients, at Fittleworth we also recognise the commitment to our employees in providing an engaging and rewarding working environment. As such, we are Great Place To Work certified and offer:

• a competitive salary with annual review
• private healthcare
• insurance cover
• a highly competitive pension scheme
• 25 days holiday (plus statutory Bank Holidays)
• access to our bespoke reward and discount platform for major retailers
• access to a wide range of employee wellbeing services
• cycle to work scheme
• access to our award-winning culture of going the extra-mile

Any personal information you share with us will be treated in line with our company Privacy Notice, available via legal notices on our website. Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.