About Us

Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe core principles to continue the Schneider legacy. 

Role Summary

The Care Centre Manager is responsible for the day-to-day leadership and operational management of the Cheshunt Care Centre, ensuring it runs efficiently, meets performance expectations, and delivers an exceptional level of service to customers. This includes managing the centre in line with Standard Operating Procedures and agreed Key Performance Indicators (KPIs), leading the team to consistently achieve these targets. The role also holds full people management responsibility for the Care Centre team, supporting their development and ensuring a positive, high-performing work environment. A key part of the role involves ensuring customers’ orders are fulfilled accurately, on time, and with the flexibility to meet individual needs

Key Responsibilities 

• Conduct monthly 1-2-1 meetings and annual appraisals for staff development.
• Assist in staff training and development, providing hands-on, on-the-job training.
• Manage staff issues such as disciplinaries, grievances, and capabilities, following HR procedures and practices.
• Oversee recruitment of staff as required.
• Pick, check, pack, and dispatch client orders accurately and efficiently.
• Template pouches according to client requirements.
• Hand cut pouches and flanges as needed.
• Manage ordering of packing materials.
• Receive and unpack deliveries, ensuring proper stock levels.
• Restock shelves and ensure inventory is well-organised.
• Check delivery notes and orders against received goods.
• Complete quarterly stock checks and report discrepancies.
• Maintain a safe working environment, adhering to Company Health and Safety Procedures.
• Perform daily housekeeping duties to ensure a clean and organised workspace.
• Attend annual conferences, training sessions, and management meetings as required.
• Build and maintain strong relationships with internal departments, coworkers, and supervisors.
• Ensure services are delivered in compliance with current legislation, NHS guidelines, and Company policies.
• Continuously seek opportunities to improve services for healthcare professionals and mutual clients.
• Promote the company’s values by delivering excellent service to both internal and external customers.
• Demonstrate the Fittleworth’s Values in all aspects of the business.
• Undertake any other reasonable duties as requested by your department manager or the company director team in their absence.

• Strong focus on delivering exceptional customer service.
• Excellent communication skills, both written and verbal.
• High level of attention to detail, ensuring accuracy in all tasks.
• Structured and organised, with the ability to prioritise and manage tasks effectively.
• Results-driven, with a strong focus on meeting targets and objectives.
• Motivated self-starter, capable of working independently and proactively.

• Proven people management skills, with experience leading and developing teams.
• Supply chain experience (desirable).
• Warehouse experience (preferable but not compulsory).
• Computer literate, with proficiency in relevant software and systems.
• Strong analytical skills, with the ability to interpret and act on reports and KPIs.

• Life Insurance Cover x10 Annual Salary
• Competitive full pension scheme of 8.5% employer contribution
• Employee cost of private healthcare covered with option to add family members
• A comprehensive, embedded Employee Assistance Programme
• Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre
• 25 days annual leave + bank holidays (pro-rated for part time Associates) with the option to buy and sell annual leave
• 1 Me Day, 1 Volunteer day per annum
• Enhanced support on family friendly policy
• Flexible Working
• Internal refer a friend/family scheme